INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your shipment using this number on our website or directly through the carrier's website.

What should I do if I receive a damaged or defective item?

We apologize for any inconvenience caused. Please contact our customer service team at info@evaanaapparel.com immediately with your order details and a description of the issue. We will assist you in resolving the problem promptly.

Can I modify or cancel my order after it has been placed?

You can modify or cancel your order before it has been shipped. Please contact us at info@evaanaapparel.com as soon as possible with your order details. Once your order has shipped, it cannot be modified, but you may initiate a return as per our Return Policy.

What are the shipping costs and delivery times?

Shipping costs are calculated based on the weight of your order, destination, and selected shipping method. You can view estimated shipping costs during checkout. Delivery times vary depending on your location and the shipping method chosen, typically ranging from 2-7 business days for domestic orders.

Do you offer international shipping?

Yes, we offer international shipping to select countries. During checkout, you can check if your country is eligible for international shipping and view the available shipping options and costs.

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